Ordering & Shipping
You will receive a confirmation email when your order is complete. Your tracking information will be sent via email when your order has been processed.
If you have not received your order confirmation please check your junk mail. If still not received please contact [email protected]
Order not received
We will do our best to get your products to you at your earliest convenience, if your order has not reached you within 7 days of processing, please email [email protected] with the subject line: ORDER NOT RECEIVED. Please include your order number so we can assist you.
Free Standard Shipping Over $75
We offer free standard shipping on international orders over $75.00 before tax (with certain exclusions). Please note this does not include any taxes, duties or fees applied to your shipment.
Taxes & Duties
All orders are shipped from Dubai, UAE. International orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival.[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row_content”][vc_column][vc_column_text]When ordering from shophudabeauty.com the recipient is responsible for these import fees and should comply with all laws and regulations of the destination country. Customs policies vary widely from country to country, so please contact your local customs office for more information.
We aim to ship your order as quickly as possible so order cancellation requests will be considered but are not guaranteed. We cannot cancel an order after it has been processed.
Cancellation requests should be emailed to [email protected] with the subject line: REQUEST TO CANCEL please include your order number so we can assist you.
Unfortunately, we do not offer shipping to P.O. Boxes or FPO & APO addresses.
If your chosen delivery address is a Shop & Ship Address, please note we will not be responsible for any loss or damage to your order after it has been signed for at your Shop & Ship address. .
Refunds / Exchanges
All sales are final. If goods are damaged, please send a photo with the damaged item along with your order number to [email protected] with the subject line: DAMAGED. This should be submitted within 5 days of receiving your order.
Please note, our lashes are handmade, so discrepancies may occur. If the lashes differ from one another in regard to hair assignment, this may not constitute as damage.
For the return or exchange of Mounir Shop products purchased from any other authorized retailer please contact your retailer directly.[/vc_column_text][/vc_column][/vc_row]